Overview
Unifying decades of technical data into one intelligent search to keep aviation safe and efficient.
Airbus partnered with Curiosity to tackle the challenge of navigating decades of complex technical data spread across multiple systems. Together, they created a powerful, AI-driven solution that unifies over millions of documents, extracts key engineering references, and builds a connected knowledge graph. By simplifying access to critical information, Curiosity helps Airbus engineers and pilots work faster, reduce rework, and continue setting the standard for safe and innovative aviation.
At Airbus, we developed the next generation of customer support AI assistance tools with Curiosity, enhancing our technical support's ability to access and navigate through vast data from multiple sources, including millions of documents. Leveraging AI and NLP, this tool significantly reduces search times for complex information, aligning with our mission to keep aviation safe and efficient. This collaboration with Curiosity has been instrumental in streamlining our data management and supporting our leadership in aerospace innovation.
Services Innovation Team
Airline Services at Airbus
Challenge
The Airbus Customer Services teams bring together thousands of engineers and pilots to provide flight operations, manuals, training standards, and technical support for all Airbus operators. They rely on many internal data sources—from CRM systems and network drives to engineering databases—covering more than 40 years of historical information.
With a growing global fleet, the team struggled with scattered data and legacy systems. They needed a solution to unify their information, enable deep search across documents and attachments, apply custom filters for aircraft types, programs, and reference numbers, and handle the acronyms and technical jargon used in their technical documents.
Decades of technical knowledge scattered across multiple platforms created barriers to fast, accurate support.
Impact
Curiosity empowers Airbus teams to find answers faster, reduce rework, and enhance safety.
The solution lets the Airbus Customer support teams quickly find the information they need across a range of sources. The single entry point search portal drastically reduces search time, especially for complex queries that require digging into historical data. It helps the team find existing answers to known questions and thus avoid unnecessary rework.
As a leader in the commercial aerospace market, Airbus will no doubt continue to find innovative ways to use and extend their AI usage in safe and responsible form, improving customer support and keeping aviation safe.
