Use Case

Technical Support

Use Case

Technical Support

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Find your Plan

Connect service history, design records, fault investigations, and product knowledge across existing systems. Support teams resolve customer issues faster when the full product context is one search away.

Benefits

Across service, design, and history

Connect fault records, service bulletins, engineering investigations, and as-delivered configuration across CRM, PLM, maintenance, and document control systems.

Resolve issues faster

Find similar past cases, known fault patterns, and proven resolutions without calling back to engineering or digging through separate archives.

Resolve issues faster

Find similar past cases, known fault patterns, and proven resolutions without calling back to engineering or digging through separate archives.

Answer with confidence

Surface the design intent, configuration history, and relevant service bulletins behind any issue so support teams give accurate answers the first time.

Answer with confidence

Surface the design intent, configuration history, and relevant service bulletins behind any issue so support teams give accurate answers the first time.

Spot patterns early

Identify recurring faults and clusters of related cases across products and fleets before they become field escapes or safety events.

Spot patterns early

Identify recurring faults and clusters of related cases across products and fleets before they become field escapes or safety events.

Investigation

Understand what happened and why

Ask Curiosity about a fault, part, or past case and get an answer grounded in your records. Bulletins, repair history, specifications, and investigations are connected in one graph, giving support engineers the full story fast.

Resolution

Close cases and brief engineering faster

Curiosity connects as-delivered configuration, change history, similar cases, and corrective actions in one place. Support teams resolve more issues at first line, while engineering gets complete product and fault context when escalation is needed.

Trends

Get ahead of fleet-wide problems

Connect cases into clusters across products, configurations, and operators. Support and engineering teams spot recurring failure patterns, prioritise investigations, and issue guidance before isolated cases become fleet-wide problems.