Customer story · Aerospace
Search for technical support at Airbus
Decades of technical data across many systems, unified behind one search so engineers and pilots stop hunting for what the organization already knows.
The story
What changed at Airbus
01
The challenge
Airbus Customer Services brings together thousands of engineers and pilots supporting flight operations, manuals, training standards and technical support for every Airbus operator. They draw on CRM systems, network drives and engineering databases covering more than forty years of history. With a growing global fleet, that history was spread across legacy systems, and the technical vocabulary of acronyms, reference numbers and aircraft programs defeated ordinary search.
02
What was built
Curiosity unified those sources behind a single entry point, extracted the engineering references buried in the documents, and connected them into a knowledge graph. Filters follow the way the work is actually organized: by aircraft type, by program, by reference number.
03
The impact
Search time falls, most sharply on the complex queries that used to mean digging through historical data. Teams find the answer that already exists instead of producing it again, which is the rework that quietly consumes technical support capacity.
In their words
“By intelligently enhancing our search efficiency, Curiosity lets Airbus technical support quickly find information across millions of documents.”
Services Innovation TeamAirline Services at Airbus
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